Privacy Policy

1. Introduction

CallPro ("Company," "we," "us") is operated by Daniel Okunev through Chimera Labs LLC. We operate one service. A shop forwards its own phone number to CallPro. When nobody at the shop picks up, that call comes to us instead, an automated voice assistant answers it, and we send the shop a short written summary of who called and what they wanted. Some shops also have it book an appointment or take an order.

CallPro does not send anyone to a job. There is no network of tradespeople and no roster. What you tell us goes to the shop you called and to nobody else.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the service by phone, SMS, or through our website at callpro.me.

2. Information We Collect

Caller Information

• Name
• Phone number (caller ID)
• The name, carrier and line type your phone company lists for your number
• Service address, or the shop you called
• What you are calling about

Call Data

• Call recordings (full audio)
• AI-generated transcripts
• Call duration and timestamps
• AI classification data (urgency level, trade category, call type)

Booking and Order Data

• Booking, order, or message details you provide to the shop you called
• Appointment, order, or message confirmations sent to you by SMS

SMS Data

• Text messages sent to and received from our service numbers
• Opt-in and opt-out records

Website Data

• IP address
• Browser type and version
• Pages visited
• Device information

3. How We Use Your Information

We use the information we collect to:

• Understand and summarize your request through AI-powered call processing
• Send the shop you called a written summary of who called and what they wanted
• Book an appointment, take an order, or take a message at the shop you called
• Monitor call quality and improve the accuracy of those summaries
• Send confirmations and service updates via SMS
• Comply with legal obligations

4. Call Recording Disclosure

All calls to CallPro are recorded. Recordings are used for quality assurance, for our own internal review of how the AI assistant performed on a given call, for service improvement, and to train the AI that answers calls. This internal use is conducted by CallPro; it is separate from how our AI vendor, OpenAI, handles your data, which is described in Section 5. This is disclosed in the voice greeting at the beginning of every call.

By continuing your call after hearing the disclosure, you consent to the recording of the call in its entirety.

5. AI Processing Disclosure

Your call audio is processed by OpenAI's Realtime API for real-time speech recognition and response generation. The AI system collects what you tell it, writes the summary that goes to the shop, and for some shops books an appointment, takes an order, or takes a message.

Per OpenAI's API data usage policy, API inputs and outputs are NOT used to train OpenAI's models. That is distinct from the internal quality review described in Section 4, which is CallPro reviewing its own AI assistant's performance, not OpenAI retraining on your call.

CallPro discloses the use of AI at the beginning of every call.

6. Third-Party Services

We share data with the following vendors in order to run the service:

7. Cookies and Tracking

CallPro uses Cloudflare analytics for basic website performance monitoring. We also use PostHog, a product analytics service. Two things reach it. When a shop owner signs in to an account, we send the sign-in and the email address on the account. When anyone builds a demo on this site, we send the business name, email address and phone number typed into that form, and no account is needed to do that. Nothing from a phone call goes to PostHog.

We do not use third-party advertising trackers, marketing cookies, or retargeting pixels. No cookie consent banner is required because we do not use marketing cookies.

8. SMS / Mobile Data

When you consent to receive SMS messages from CallPro (by requesting service, replying to a message from us, or opting in on our website):

• Message frequency varies based on your service request
• Message and data rates may apply. Check with your wireless carrier
• Reply STOP to any message to opt out
• Reply HELP for assistance

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

9. Data Retention

• Call recordings: Retained while your account is active. We use them to improve the service, including training the AI that answers calls. Deleted when you ask us to.
• AI transcripts: Retained while your account is active and used the same way. Deleted when you ask us to.
• Call, booking, and order records: Retained for service improvement and call history
• Account data: Retained until deletion is requested
• Payment records: 7 years as required by law

10. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit (TLS/SSL)
• Encryption of sensitive data at rest
• Encrypted secrets management (age-encrypted vault)
• Database write-ahead logging for data integrity
• Role-based access controls
• Regular security updates and monitoring

11. CCPA/CPRA Rights (California Residents)

If you are a California resident, you have the following rights under the California Consumer Privacy Act and California Privacy Rights Act:

• Right to Know: Request what personal information we have collected about you
• Right to Delete: Request deletion of your personal information
• Right to Correct: Request correction of inaccurate personal information
• Right to Opt-Out: Direct us not to sell or share your personal information
• Right to Limit: Limit the use of sensitive personal information
• Non-Discrimination: We will not discriminate against you for exercising these rights

To exercise any of these rights, email [email protected] or visit callpro.me/opt-out.

12. Data Portability

You may request an export of your personal data in a portable, commonly used format by emailing [email protected]. We will respond to verified requests within 45 days.

13. Opt-Out of Data Sale

CallPro does not sell your personal information, and does not share it for cross-context behavioral advertising. What you tell us on a call goes to the shop you called. The paths below exist so that a request to be removed still reaches us.

To opt out of the sale or sharing of your personal information:

• Web: callpro.me/opt-out
• Email: [email protected] with subject "Do Not Sell My Personal Information"
• Verbal: Tell our AI assistant "I want to opt out" during your call

We honor the Global Privacy Control (GPC) signal. If your browser sends a GPC signal, we will treat it as a valid opt-out request.

14. NY SHIELD Act

We maintain reasonable safeguards to protect the security, confidentiality, and integrity of private information as required by the New York Stop Hacks and Improve Electronic Data Security (SHIELD) Act.

In the event of a data breach, we will notify affected individuals and the New York Attorney General without unreasonable delay, as required by NY General Business Law § 899-aa.

15. Breach Notification

Upon discovery of a suspected data breach, we will:

• Investigate within 72 hours of discovery
• Notify affected individuals without unreasonable delay
• Notify the New York Attorney General as required by law
• Provide details of the breach, the data involved, and steps taken to mitigate harm

16. Service Area

CallPro provides service exclusively within the United States. We work with shops we onboard one at a time, starting in the Buffalo, NY metropolitan area. All data is processed and stored in the United States. We do not knowingly provide the service to individuals outside the United States.

17. Children's Privacy

CallPro is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13 in compliance with the Children's Online Privacy Protection Act (COPPA). If we discover that we have inadvertently collected information from a child under 13, we will delete it promptly.

18. The Shop You Called

The shops that use CallPro are independent businesses. They are not employees or agents of CallPro, and CallPro is not a party to whatever work you and the shop agree on. When we send a shop the summary of your call, that shop decides for itself whether and when to call you back, and it becomes its own data controller for anything it collects from you after that. CallPro provides the software that answers the phone. It does not control what the shop does next.

19. Changes to This Policy

We may update this Privacy Policy from time to time. We will provide at least 30 days' notice of material changes by posting the revised policy on our website with an updated effective date. Continued use of the service after the effective date constitutes acceptance of the revised policy.

20. Contact

For questions about this Privacy Policy or to exercise your data rights:

CallPro
Operated by Daniel Okunev through Chimera Labs LLC
Buffalo, NY 14226
Email: [email protected]