Terms of Service

1. Acceptance of Terms

By using CallPro's service, whether by calling a shop whose line CallPro answers, by forwarding your shop's line to CallPro, by sending or receiving SMS messages, or by visiting our website, you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the service.

By using the service, you also consent to transact electronically and acknowledge that electronic records satisfy any requirement for written records under the Electronic Signatures in Global and National Commerce Act (E-SIGN Act, 15 U.S.C. § 7001 et seq.).

2. Description of Service

CallPro operates one service.

A shop forwards its own phone number to CallPro. Nothing changes for the person calling: they dial the number they have always dialed, and the shop picks up the way it always has. When nobody at the shop picks up, that call comes to us instead. An automated voice assistant answers it, tells the caller the call is recorded and AI-assisted, and collects what the caller needs. Then it sends the shop a short written summary of who called and what they wanted. Some shops also have it book an appointment or take an order. In every case what the caller said goes to that shop, and the shop decides for itself whether and when to call back.

CallPro does not send anyone to a job. There is no contractor network, no roster of tradespeople, and no third party who is offered your call. Nobody except the shop you dialed is given your request. CallPro is a service provider to that shop. It is not a contractor, not an employer, and not the business you called.

CallPro currently answers for shops we onboard one at a time, most of them in the Buffalo, New York area.

3. Emergency Services Disclaimer

CALLPRO IS NOT AN EMERGENCY SERVICE. If you are experiencing a life-threatening emergency including but not limited to a gas leak, fire, medical emergency, or structural collapse, HANG UP AND DIAL 911 IMMEDIATELY. This applies to any call CallPro answers.

CallPro takes down what you say and passes it to the shop you called. It does not send anyone to you, and it does not reach fire, police, or medical services. A message left with CallPro may not be read for hours. CallPro assumes no liability for any injury, death, or property damage arising from a caller's failure to contact emergency services.

4. AI Disclosure (CA AB 2905)

When a shop you called does not pick up, your call is answered by an AI-powered voice assistant. The AI system can make mistakes. It is designed to collect your information and pass it to that shop, and where the shop has set it up, to book an appointment or take an order. It is not designed to provide medical, legal, or technical advice.

You acknowledge that:

• AI responses may contain errors, omissions, or misclassifications
• The AI may mishear what you say or misjudge how urgent it is
• Call audio and transcripts are processed by OpenAI's API
• CallPro is not liable for damages arising from AI errors

5. Fees

The service is free to use while we prove it in Buffalo. There is no fee schedule in effect, no price is published on this site, and nothing is ever charged automatically. If that changes, the exact amount will be given to you in writing and agreed to before any charge begins, and use of the service after that point will be subject to the updated Terms. Our pricing page says the same thing.

A shop accepts these Terms by forwarding its line to CallPro and continuing to use the service. No separate signature is required.

6. No Guarantee of an Answer

CallPro does NOT guarantee that every call will be answered, that a summary will reach the shop, or that the shop will call you back within any particular time or at all. The line depends on telephone carriers, internet service, and third-party software outside our control, and the shop decides for itself when and whether to return a call.

7. Call Recording

Calls that CallPro answers are recorded for quality assurance and service improvement. By continuing the call, you consent to the recording of your call. Recording is disclosed in the voice greeting at the beginning of every call.

8. TCPA Compliance

Callers: By calling a shop that uses CallPro and giving your phone number, you consent to receive SMS messages about the request you made on that call, such as a confirmation of what we took down. Consent is limited to communications about that request.

Shop owners: By forwarding your line to CallPro, you consent to receive automated SMS at the number you give us, carrying what was said on the calls we answer for you. A message may ask you to reply with a single digit so we know how the call turned out. Replying STOP ends those messages, and because those messages are the service, it ends the service.

9. SMS Communications

By calling a shop that uses CallPro, or by forwarding your shop's line to CallPro, you consent to receive SMS messages related to that call, including:

• A confirmation to the caller of what we took down
• A booking, order, or message confirmation from the shop you called
• To the shop owner, a summary of a call we answered
• Follow-up messages regarding your request

Message Frequency: Varies with how many calls come in.

Opt-Out: Reply STOP to any message to opt out. You will receive one final confirmation message.

Help: Reply HELP for assistance or contact [email protected].

Rates: Message and data rates may apply. Check with your wireless carrier.

Carriers are not liable for delayed or undelivered messages.

10. Limitation of Liability

IN NO EVENT SHALL CALLPRO'S TOTAL LIABILITY EXCEED THE TOTAL FEES PAID BY YOU TO CALLPRO IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED DOLLARS ($100.00), WHICHEVER IS GREATER.

CALLPRO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, THE WORK OF A SHOP YOU REACHED THROUGH IT, AI ERRORS OR MISCLASSIFICATIONS, OR A MISSED, FAILED, OR DELAYED MESSAGE.

Nothing in these Terms limits or excludes liability for gross negligence, willful misconduct, fraud, or any liability that cannot be limited or excluded under applicable law.

The shop you called is an independent business, responsible for its own work and for its own decision whether to call you back. For any emergency, always call 911 first (see Section 3).

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

CALLPRO DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY CALL WILL BE ANSWERED, UNDERSTOOD, OR PASSED ON CORRECTLY.

12. Indemnification

You agree to indemnify, defend, and hold harmless CallPro, its operator, and its agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the service; (b) any work performed by a shop you reached through the service; or (c) your violation of these Terms.

13. Force Majeure

CallPro shall not be liable for any failure or delay in performing its obligations due to causes beyond its reasonable control, including but not limited to: severe weather, natural disasters, utility outages, government action, pandemic, or telecommunications failure.

14. Arbitration

Any dispute arising out of or relating to these Terms or the service shall be resolved by mandatory binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration shall take place in Erie County, New York.

The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

15. Class Action Waiver

YOU AGREE TO RESOLVE ALL DISPUTES WITH CALLPRO ON AN INDIVIDUAL BASIS. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE ACTION. THIS WAIVER APPLIES TO ALL CLAIMS, WHETHER IN ARBITRATION, IN COURT, OR OTHERWISE.

16. Who Owns the Calls

A shop that forwards its line to CallPro owns the record of every call CallPro answers for it, including the recording and the summary CallPro texts. CallPro keeps a copy to run the service and to make it answer better, which includes training the AI that answers calls. CallPro will never use a shop's calls to compete with it or to go after its customers. It does not sell them, and it shares them only with the companies named in the Privacy Policy that help run the service. CallPro owns its own software.

17. Acceptable Use

You agree not to:

• Submit fraudulent service requests or false emergency reports
• Harass, threaten, or abuse CallPro staff, its AI systems, or the shops it answers for
• Interfere with or disrupt the service, including automated calling or flooding
• Use the service for any unlawful purpose
• Resell or redistribute the service without authorization

18. Termination

CallPro may terminate or refuse your access to the service at any time, for any reason, without prior notice. Reasons for termination include but are not limited to: fraudulent requests, abusive behavior, or violation of these Terms.

19. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

20. Assignment

CallPro may assign its rights and obligations under these Terms without restriction. You may not assign your rights or obligations without CallPro's prior written consent.

21. Entire Agreement

These Terms constitute the entire agreement between you and CallPro regarding your use of the service and supersede all prior agreements, understandings, and communications, whether written or oral.

22. Modification

We reserve the right to modify these Terms at any time. We will provide at least 30 days' notice of material changes by posting the revised terms on our website with an updated effective date. Continued use of the service after the effective date constitutes acceptance of the modified Terms.

23. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles.

24. NY SHIELD Act

We maintain reasonable safeguards to protect the security, confidentiality, and integrity of private information as required by the New York SHIELD Act. In the event of a data breach, we will notify affected individuals and the New York Attorney General as required by NY General Business Law § 899-aa.

25. Contact

For questions about these Terms:

CallPro
Operated by Daniel Okunev through Chimera Labs LLC
Buffalo, NY 14226
Email: [email protected]